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Questions :
What items do you print?
How do I order?
How do I pay?
What are your delivery times?
What image formats do you need?
Can you match exact colours?
Can you send me a sample?
Can you send me a proof?
What are your card weights?
Can I order different quantities?
Can you give me a special quote?
Do your prices include VAT and delivery?
Do you design logos?
Can you print an image I've saved from a website?
What is your returns policy?
Questions & Answers :
What items do you print?
We print the following items:
Your file(s) ! Our Design(s) !
Email us any PC compatible document you need printing. Word docs, pdf's, pages from an excel spreadsheet - you name it we'll give it a go.
Flyers, Posters, Letterheads, Business Cards, Tickets, Invites, Postcards, Greetings and Christmas Cards, Booklets, Newsletters, Brochures, Orders Of Service, Address Labels, etc, all printed - all the usual suspects.
For prices and sizes please see the price list pages.
How do I order?
Either pop into the shop, phone or email an enquiry or an order. We will email you back to confirm your request, your order details, prices and timescales.
Alternatively you can send your order enquiry using our contact form.
How do I pay?
Payment can be made using PayPal, Credit/Debit Card, by Cheque or good old fashioned Cash.
For most jobs payment can be on collection, or after completion, but before dispatch.
If paying by cheque please make the cheque payable to "The Copy Bureau" and send to:
The Copy Bureau Graphics
3 Exeter Drive, Thornwood, Partick,
Glasgow, Scotland. G11 7UY.
If you are paying by PayPal we can send you a payment request when we receive your order. If paying by credit/debit card we can take payment over the phone.
Please note that orders are not released until payment is received. We do not to give credit.
What are your delivery times?
Delivery times are normally within 2-3 working days of our receipt of your payment, but we suggest you allow at least 4 days. At busy times, eg. Christmas, this will take longer due to the volume of orders and the slower postal deliveries. If you require additional design work your order will take slightly longer.
Orders are sent out by Royal Mail first class post, or couriered by DHL in the case of large orders.
What image formats do you need?
We can take most image formats for printing. We prefer high quality jpegs, tiffs, Corel Draw files (cdr), Photoshop (psd) or Pagemaker files.
Please remember that the higher the quality of your original image the better the print quality. If your image is of a poor quality we cannot achieve a good print result for you. We reserve the right to refuse any order which cannot be printed to an acceptable quality. It is important that your image is large enough to printed at the size you require, you can check this by printing your image on a sheet of paper at the size your require - remember that the size your image appears on your monitor is not the size it will appear when printed. Image resolution should be 300dpi wherever possible.
We can print directly from Microsoft Word and Publisher files, pdf's or most other files types.
Can you match exact colours?
No. In most cases the print colours will match or be very close to that of your original image, however with Digital Printing you should be aware that there can be a difference in the colour profiles between different monitors and printers and the colour you see on your screen may not always be the same shade as the printed colour.
We are not able to match Pantone colours.
For best results please supply files for printing on stationery products in CMYK format.
Can you send me a sample?
No, sorry, we've found this too time-consuming.
Can you send me a proof?
Yes - if you would like a layout proof for your order let us know and we will send a print proof by email. Note that this is for layout only and should not be used to check colour or print quality. Please check your proof carefully as we will not be responsible for any errors after the proof has been accepted.
What are your card weights?
We have a variation of A4 paper and card in stock at all times. This ranges from our standard paper, which is the slightly thicker than normal 90gm through to 120gm paper, and card in 160gm, 200gm, 220gm, 250gm, 280gm & 300gm weights. Business cards are printed on 300gsm paper stock.
Can I order different quantities?
Yes, we can supply any specific quantity you require. The price list pages merely illustrate example quantities.
Can you give me a special quote?
Yes, please email for a quote.
Any repeat orders of an identical design to one we have printed for you will not incur any design charges.
Please note that an order for two sets of 500 business cards with different names etc. can be charged as one set of 1000 cards.
Due to the printing methods used there is a significant reduction in our costs for larger orders, this is reflected in generous quantity discounts.
Do your prices include VAT and delivery?
Prices shown are inclusive of VAT. Delivery is free on orders over £40. There is no additional charge unless you require any design work.
Do you design logos?
Yes we do - either completely new, or a redesign based on something you already have, or a redraw of a design which is not of a suitable quality for printing. Logo design is not included in the printing price and is priced depending on complexity, usually starting at around £30.
Can you print an image I've saved from a website?
Usually an image saved from a website is not large enough or of sufficient quality for printing, unless the image is specifically designed to be used for printing purposes. You can check this by printing the image on a sheet of paper using a desktop printer. Please note that if you do not own the image you should ensure that you have permission to use the image for your intended purpose.
What is your returns policy?
If it's our mistake we will always reprint your order or refund your payment if required.
We check all orders before they are despatched, but if you find that there is any fault with your order due to misprinting, please return the faulty order and we will reprint this for you at no extra charge.
However, please note that in most cases (unless we have provided the design or images for you) we are printing the images that you have supplied to us. If the original is not of sufficient quality we cannot guarantee a good print reproduction - we will let you know if this is the case before we print your order.
IMPORTANT NOTE: no refunds will be given where mistakes exist in the original images or documents supplied to us (eg. incorrect spellings), where the original images supplied to us are of poor quality, or where customers have not checked that the items ordered are what is required (eg. business card weights)
Any other questions?
Please get in touch - contact details below. |
